Shipping policy
We extend our sincere gratitude for choosing CODY REGAN SMITH for all your fashion apparel purchases. Specializing in trendy and daily wear clothing items, our brand adheres to rigorous order handling and packaging standards. We dedicate ourselves to ensuring every customer receives authentic, well-protected apparel products, with reliable global logistics to guarantee timely and accurate order delivery.
1. Order Processing Time
All successfully confirmed and fully paid clothing orders will undergo internal verification, quality inspection, item sorting and secure packaging procedures within 1 to 7 business days, excluding weekends and national public holidays observed in New Zealand. During peak sales seasons or periods with overwhelming order volume, the standard processing schedule may be moderately prolonged. Our customer support team will issue formal delay notifications to all affected clients once substantial dispatch delays are confirmed.
2. Shipping Fees and Delivery Estimates
Individual shipping costs are calculated for each order based on package weight, overall dimensions and final delivery location. All applicable logistics fees will be clearly displayed and finalized on the checkout page prior to order confirmation. The standard delivery timeframe for all apparel products is approximately 15 business days after the order leaves our warehouse. All quoted delivery durations are non-binding estimates, which may fluctuate due to courier service delays, international customs clearance procedures, severe weather conditions, regional logistical restrictions and official holidays across different countries and regions.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your order from our warehouse facility, you will receive an automated email notification containing official shipment confirmation and a unique tracking code for your package. It is important to note that tracking system data will not activate immediately after dispatch. Real-time logistics updates and complete tracking functions will become accessible for customer viewing and inquiry within 24 to 48 hours after the package is collected by our partnered logistics provider.
4. Incorrect Address Liability Disclaimer
Customers are solely responsible for submitting precise, complete and valid shipping address details during the checkout process. CODY REGAN SMITH accepts no responsibility for misdelivered goods, failed deliveries or returned packages resulting from inaccurate, incomplete or miswritten address information provided by customers. Any shipments returned to our warehouse due to address-related errors will incur additional reshipment charges, which must be covered entirely by the purchaser.
5. Resolution for Lost or Damaged Shipments
If your apparel package goes missing or is confirmed lost while in transit, please reach out to our customer service team to file an inquiry within 2 calendar days following your scheduled delivery date. For orders that arrive with damaged clothing items or defective packaging caused by transit incidents, customers must submit a formal claim within 24 hours of delivery receipt, accompanied by clear photographic evidence of the damaged merchandise and original packaging materials. Our team will conduct a thorough case review and resolve all valid issues in the fastest possible manner.
6. Apparel Care and Product Usage Guidelines
Every clothing piece sold by CODY REGAN SMITH is equipped with professional manufacturer care instructions, covering standardized wearing, washing, drying and daily maintenance methods. To preserve the fabric quality, color integrity and long-term service life of all apparel goods, customers must strictly comply with the attached maintenance guidelines. We disclaim all liability for product damage, fading, shrinkage, deformation and quality deterioration caused by improper cleaning, incorrect drying methods, unauthorized product alterations and inappropriate daily usage.
7. International Shipping and Customs Provisions
Cross-border shipments to overseas destinations may be subject to import duties, customs taxes and various local administrative fees in accordance with the regulatory rules of the receiving country. All additional customs-related expenses are the exclusive responsibility of the customer and are not included in the base product pricing or standard shipping fees. We hold no control over local customs clearance processes, tax evaluations and potential clearance delays for international orders.
8. Contact Information
If you have any questions, concerns or service requests regarding this shipping policy, order logistics status or other order-related matters, please feel free to contact our professional customer support team via the official contact details below:
Business Name: CODY REGAN SMITH
Phone Number: +64 22 712 9246
Email Address: info@codynovawear.shop
Physical Address: Goodshed Road, Maidstone, WGN, Upper Hutt 5018, New Zealand